Customer Success Story: Next Manufacturing (Shenzhen) Limited

Posted Wed, 08/17/2011 - 16:15

"netGarment provides a centralized platform for real-time and valuable data, allowing you to manage business at your fingertips"

— Mr Alex Yeung
Finance & Operations Manager
Next Manufacturing (SZ) Ltd.

Information, is a vital element for business management. For NEXT (SZ), a subsidiary of a well-known UK retail fashion brand, having accurate, reliable and quality information is far more important than anything else. After searching and testing different management systems in the market, NEXT (SZ) finally selected netGarment and have been using it till now. netGarment provides comprehensive and real-time information, allows management to perform instant business analysis, so as to derive effective strategies and measures to enhance efficiency and effectiveness.

System Determines Success

As a subsidiary of the famous UK retail brand, NEXT (SZ) emphasizes a lot on management system. NEXT (SZ) had been looking for a suitable management system in the market prior to the official set up of the company. Mr Alex Yeung, Finance & Operations Manager at NEXT (SZ), recalled, “Like many multi-national companies, systematic management & comprehensive data analysis are the top priorities for business running. We have been searching for a system to meet our operation and future expansion needs, and finally short-listed 3 systems, with netGarment being one of them."

Flexible yet Practical

Most systems claim to be professional, but this can only be proved after a thorough system research and benchmarking. NEXT (SZ) ran a set of simulation tests on each system to make sure it would comply with headquarter’s requirements and synchronize with its workflow. Among all short-listed systems, netGarment not only passed the simulation tests, but also matched the requirements the best. In addition, netGarment came with user-friendly interface and easy-to-operate functions, even computer illiteracies could learn to handle easily. Mr Yeung added, “The biggest advantages of netGarment are its flexibility and it meets the special needs of the garment industry. No matter for garment manufacturers, trading or buying offices, it is an ideal solution. As our business covers various aspects, netGarment is just the right one to meet our needs.”

Effective Data Collection Platform

Data collection is always a great challenge in business. netGarment serves as a centralized platform to collect quality data along the workflow effectively, allowing management to monitor orders and working progress at real-time, to identify problems instantly and work out solutions. Mr Yeung said, “Unlike other systems, netGarment’s system flow is specially designed to streamline the garment business operations, it is ready-to-use without any modification needed. With netGarment, all relevant staff are required to input data, ensuring the information is always updated and accurate. We can also use the data for various business analysis, so as to enhance overall communication and operational efficiency.”

Enhance Staff Performance via Workflow Standardization

netGarment helps to enhance overall employee performance. Mr Yeung said, “With the system, staff are required to record every detail of their work. It helps employees to understand their role in the entire workflow, and their mistakes will affect the whole process, makes them work more cautiously, thus enhances overall staff performance.” Currently, there are over 90% of the staff using netGarment, it has become an essential tool for their daily operations.

Simple Data Processing

NEXT (SZ) puts a lot of efforts on data synchronization and compiling various reports for facilitating internal and cross-country communication, as well as meeting management needs. They have assigned dedicated programmers to handle data retrieving and analyzing. Mr Yeung said, “Compared with other systems on the market, netGarment’s platform design is relatively easy to retrieve and output data for further analysis and report development, significantly saves costs for report generation.”

Problem Solving at Anytime Anywhere

Backed up by a team of experienced professionals, netGarment provides real-time support for any operational and technical issues. The support team listens carefully to understand customer needs in order to provide the most suitable solution. Mr Yeung continued, “The netGarment On-line HelpDesk helps to solve issues instantly. Besides, the FAQ section on their website provides answers to many common problems, it is very convenient for us.”

Online Access, No Communication Barrier

For NEXT(SZ), netGarment is not only a daily operation platform, but also an essential tool for senior executives to manage business. Mr Yeung said, “netGarment’s online access enables 24x7 working environment, allows real-time business monitoring via internet connection even during travelling.”

Like many multi-national companies, NEXT(SZ) has very strict requirements for management system. netGarment is not chosen merely by luck, but for its powerful and comprehensive data processing capability, flexible yet garment industry-focused system flow.

About Next Manufacturing (Shenzhen) Limited
Established in June 2006, NEXT Manufacturing (Shenzhen) Limited is a subsidiary of the NEXT Group, a famous branded fashion chain store in UK. NEXT (SZ) mainly engages in manufacturing and exporting high quality garments to Europe and the US. In July 2010, NEXT (SZ) developed its own brand, CoconutUnion, targeting the China domestic OL market, with 2 retail outlets in Shenzhen. NEXT (SZ) currently employs over 480 staff with monthly production value over US$400K.