Customer Support

Posted Wed, 02/04/2009 - 08:11

iGarment is dedicated to help customers succeed on system deployment and get the most value out of our software. We understand how customer support is critical to your business, and we are there for you when you need. To meet the business needs of all companies, we offer expert-level customer support:

Real-time Online Helpdesk Support

This provides customers with an immediate trouble-shooting service through the internet. If a user encounters a problem, by simply clicking the "Real-time Online Help-desk" button on the system, our support center will respond instantly.

Online Remote Control Support

If needed, we will help the customer to solve problem via remote control function, and directly demonstrate the solution on the user's computer.

Ongoing System Upgrading and Maintenance

Ensures that customers are always using the most advanced technology and latest software, and benefit from new features added.

Data Storage and Maintenance

We provide secure data backup and maintenance service to let you have a peace of mind.

Rapid Incident Response

No matter where you are, whatever problem you encounter by using iGarment's system, we will provide instant help as soon as you get in touch via phone, email, or online.

Our support is not limited to the above, if you have any enquiries or need assistance, please feel free to contact us.